Thank you for shopping at Morgan Bronze Products. We value your business and strive to provide the best quality products and services. However, we understand that sometimes issues may arise. Please review our refund policy below:
**1. Refund Eligibility:**
- Refunds are available for eligible products within 30 days of the purchase date.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Custom-made or special-order items may not be eligible for a refund, unless the product is defective or damaged upon delivery.
**2. Returns Process:**
- To initiate a refund, please contact our customer support team at firstname.lastname@example.org within 30 days of receiving the product.
- Please provide your order number, a brief explanation of the reason for the return, and any relevant photos if the product is damaged or defective.
- Our team will review your request and provide instructions on how to return the item.
**3. Refund Processing:**
- Once we receive the returned item and verify its condition, we will process the refund within 5 business days.
- The refund will be issued to the original payment method used during the purchase.
- Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's processing time.
**4. Shipping Costs:**
- The customer is responsible for the return shipping costs unless the product is defective or damaged upon delivery.
- In cases where we determine that the product is defective or damaged, we will cover the return shipping costs.
**5. Non-Refundable Items:**
- Gift cards and downloadable products are non-refundable.
**6. Exchange Policy:**
- We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process and then place a new order for the desired item.
**7. Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately.
- We may request additional information or photos to assess the issue and provide an appropriate resolution.
Please feel free to contact us with any questions or concerns regarding our refund policy. Your satisfaction is our top priority, and we will do our best to ensure a smooth and fair resolution for any issues you may encounter.